We offer regular shipping for all orders. Estimated delivery time is up to 21 business days from the date of processing.

All orders are processed within 3 business days. Delivery times may vary depending on your location, customs processing, and external factors beyond our control.

Once your order is shipped, you will receive a tracking number via email to monitor its progress. If you have any questions about your shipment, feel free to contact our support team.

Yes! As of this sale, we are offering free shipping worldwide—no minimum purchase required. This is a limited-time offer, so take advantage while it lasts!

All orders will be shipped with our regular shipping option, with an estimated delivery time of up to 21 business days. If you have any questions, feel free to contact our support team.

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our tracking page or through the carrier’s website.

If you haven’t received your tracking details or need assistance, feel free to contact our support team, and we’ll be happy to help!

If your order arrives damaged, please contact us within 5 days of delivery with clear photos of the item and packaging. We will review your case and arrange a replacement or refund if applicable.

If your order hasn’t arrived within 21 business days, first check your tracking details. If the tracking shows no updates or is marked as delivered but you haven’t received it, contact our support team, and we’ll investigate the issue and assist you in resolving it.

We accept a variety of secure payment methods, including:

• Credit & Debit Cards (Visa, MasterCard, American Express, etc.)
• PayPal
• Apple Pay & Google Pay
• Other secure payment options (depending on your location)

All transactions are encrypted and secure. If you experience any issues during checkout, feel free to contact our support team for assistance.

Yes, your payment information is 100% secure. We use SSL encryption to protect your data and ensure all transactions are processed safely. We do not store or have access to your payment details. Payments are handled by trusted and secure third-party payment providers.

If your payment is declined, try the following steps:

1. Check your payment details – Ensure your card information, billing address, and security code are entered correctly.
2. Try a different payment method – We accept multiple options, including credit/debit cards, PayPal, and digital wallets.
3. Contact your bank – Some banks may block online transactions for security reasons. A quick call to your bank can resolve this.
4. Clear your browser cache or try a different device – Sometimes, technical issues can interfere with payment processing.

If the issue persists, contact us at help@truemaya.com, and we’ll be happy to assist you.

We want you to be completely satisfied with your purchase. If you’re not happy with your order, you can return it under the following conditions:

• Return Window: You have X days from the date of delivery to request a return.
• Condition: Items must be unused, in their original packaging, and in the same condition as received.
• Return Process: To initiate a return, contact us at help@truemaya.com with your order details. Our team will guide you through the process.
• Refunds: Once we receive and inspect the returned item, we will process a refund or replacement based on your preference. Shipping costs may not be refundable unless the return is due to a mistake on our part or a defective product.

For more details or assistance, feel free to reach out to our support team.

To start a return or exchange, follow these steps:

1. Contact Us – Email us at help@truemaya.com with your order number, reason for the return/exchange, and any relevant photos if applicable.
2. Wait for Approval – Our team will review your request and provide instructions on how to proceed.
3. Ship the Item – Once approved, you’ll need to send the item back in its original condition and packaging. Return shipping costs may apply unless the item is defective or we made an error.
4. Receive Your Refund or Exchange – After we receive and inspect the item, we’ll process your refund or send a replacement based on your request.

If you have any questions, feel free to reach out to us at help@truemaya.com.

Yes, there are some items that cannot be returned or exchanged:

Sale or discounted items – unless they are defective or damaged upon arrival.
Personalized or custom-made products – unless they arrive damaged or incorrect.

In most cases, return shipping is the responsibility of the customer. However, if the return is due to a mistake on our part (such as a defective or incorrect item), we will cover the return shipping costs.

Once your return is approved, we will provide you with the necessary instructions. If you have any concerns about return shipping, please don’t hesitate to contact us.