Who We Are

TrueMaya (“we,” “our,” or “us”) operates the website https://www.truemaya.com. We are a business dedicated to providing spiritual-related products to customers worldwide. For privacy-related concerns, please contact us at:

What Personal Data We Collect and Why We Collect It

We collect various types of personal data to provide and improve our services. Below is an overview of the data we collect and the purposes:

  • Personal Information: Name, email address, shipping and billing addresses, and payment details for order processing and customer support.

  • Account Information: Preferences and login credentials for managing user accounts.

  • Transactional Data: Order history and purchase details for fulfilling orders and improving our offerings.

  • Technical Data: Information about your device and browsing, such as cookies and IP addresses, for website analytics and functionality.

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to aid in spam detection.

Media

If users upload media files, they should avoid including embedded location data (EXIF GPS), as these can be extracted by others who download the files.

Contact Forms

Information submitted through contact forms is retained for a specific period for customer service purposes. We do not use contact form data for marketing without explicit consent.

Cookies

Our website uses cookies to enhance the user experience, track website analytics, and enable essential functionality. Cookies include:

  • Session cookies for maintaining your login session.

  • Analytical cookies from third-party providers to monitor site performance.

You can manage cookie settings in your browser preferences.

Analytics

We use third-party analytics tools such as Google Analytics to track user behavior and website performance. Users can opt-out of analytics tracking by configuring their browser or using Google’s opt-out tools. Refer to Google’s Privacy Policy for details.

Who We Share Your Data With

We may share your data with third-party providers to facilitate our services, such as:

  • Payment processors for secure transaction handling.

  • Shipping companies for order delivery.

  • Analytics providers for performance monitoring.

Each third-party provider complies with relevant data protection regulations. Links to their policies are available upon request.

How Long We Retain Your Data

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy:

  • Contact form entries: 6 months.

  • Analytics data: 1 year.

  • Purchase records: 10 years (or as required by tax regulations).

Your Rights Over Your Data

You have the following rights:

  • Access to personal data we hold about you.

  • Request corrections or updates to your data.

  • Deletion of your personal data, where applicable.

  • Restriction of or objection to certain data processing activities.

To exercise these rights, contact us at support@truemaya.com.

Where Your Data Is Sent

Data collected on our site may be transferred outside the European Union for processing. Such transfers comply with EU data protection standards via mechanisms like Privacy Shield or standard contractual clauses.

How We Protect Your Data

We implement robust measures to protect your data, including:

  • Encryption of sensitive information.

  • Secure payment gateways.

  • Regular staff training on data protection.

Data Breach Procedures

In case of a data breach, we follow these steps:

  • Notify affected users promptly.

  • Investigate and mitigate vulnerabilities.

  • Report the breach to regulatory authorities if necessary.

Third-Party Data Sources

Occasionally, we receive user data from partners or advertisers. This information is processed according to this policy and relevant regulations.

Automated Decision-Making and Profiling

We do not engage in automated decision-making or profiling with user data.

Industry Regulatory Disclosure Requirements

As a business, we comply with applicable laws and regulations, including GDPR for EU users. Updates to this policy will be posted on this page.