Shipping Policy

• Processing Time: Orders are processed within 1-3 business days.
• Shipping Time: Estimated delivery times depend on your location and will be displayed at checkout.
• Tracking: Once your order is shipped, you will receive a confirmation email with a tracking number.

Returns Policy

We strive to ensure your satisfaction with every purchase. However, if you’re not completely satisfied, we are here to help.

1. Eligibility for Returns:

   • Returns must be initiated within 30 days of receiving your item.
   • Items must be in their original condition, unused, and in their original packaging.

2. How to Initiate a Return:

   • Email our customer service team at help@truemaya.com with your order number and reason for return.

3. Return Shipping:

   • Customers are responsible for return shipping costs.
   • Alternatively, we offer a 50% discount on the item if you choose to keep it instead of returning it.

4. Refunds:

   • Once we receive and inspect the returned item, we will process your refund to the original payment method.
   • Refunds are processed within 5-7 business days.

5. Exchanges:

   • We do not currently offer direct exchanges. Please return the item for a refund and place a new order for the desired item.

Additional Information

• Non-Refundable Items: Custom or personalized items are non-refundable unless defective.
• Damaged or Defective Items: If your item arrives damaged or defective, please contact us within 7 days of delivery to resolve the issue.

For further questions or assistance, please reach out to help@truemaya.com.